Katie Lacher
Service and Sales Development Representative @Mutual of Omaha Mortgage
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WORK HISTORY
Service and Sales Development Representative @Mutual of Omaha Mortgage
Manage a high volume of warm outbound and inbound calls efficiently, with a focus on servicing, prospecting, and lead qualification. Conduct initial contact and follow-up to identify needs and determine customer fit Follow scripts verbatim for products and services, applying rebuttals as needed Build trust-based relationships by going above and beyond in addressing early customer concerns Offer service support or handle simple service questions prior to transferring to a loan officer Consistently meet individual and team targets for lead conversion, customer service, productivity, and quality
EDUCATION
Valley High School
High School Diploma, International Baccalaureate Program
ABOUT KATIE LACHER
Service and Sales Development at Mutual of Omaha Mortgage
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