Katelyn Ricke
- Role
- Senior Project Manager at Epicor
- Location
- Hutchinson, MN, US
- LinkedIn followers
- 500 followers
About Katelyn Ricke
I’m a strategic delivery leader specializing in the space where software development…
Experience
Senior Project Manager
Sep 2022 — Present
Serve as a strategic delivery leader and innovation partner for enterprise SaaS implementations, acting as the connective tissue between software development, product teams, and customer-facing delivery.• Act as a liaison between engineering, product, and implementation teams to ensure software capabilities align with customer needs and long-term product strategy.• Lead and direct concurrent, large-scale implementations from discovery through go-live, coordinating cross-functional teams to balance timeline and evolving technical requirements.• Designed and standardized global implementation frameworks, documentation, and tooling to increase delivery consistency, accelerate onboarding, and reduce rework.• Championed innovative data conversion strategies, including customer-facing scripts and repeatable processes, significantly improving migration accuracy and efficiency.• Identifies systemic delivery risks and partners with technical teams to proactively resolve issues before escalation, protecting customer satisfaction and organizational trust.• Onboarding new hires and mentoring peers globally to influence delivery culture by teaching scalable best practices and continuous improvement initiatives.
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