Katie Kiernan
Vice President Sales @Walker
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WORK HISTORY
Vice President Sales @Walker
Indianapolis, IN, US
EDUCATION
Anderson University
MBA
Purdue University
Communications, Public Relations, Organizational Leadership
ABOUT KATIE KIERNAN
At Walker, I help companies design and scale their experience management (XM) initiatives. For more than 25 years at Walker, I’ve partnered with organizations across industries to strengthen relationships, retain customers, and drive growth by turning feedback into actionable insights.As Vice President of Sales, my focus is on helping companies take full advantage of XM best practices leveraging both solicited feedback as well as customer data. My work centers on guiding clients through designing a successful roadmap, ensuring programs deliver measurable results, and shaping strategies that make XM a driver of business success.Over the years I’ve had experience in technology services, analytics, and consulting—always with the goal of helping companies move from data to decisions that protect and grow their most important relationships.Specialties:Qualtrics software implementation and CX program managementCustomer retention and growth strategiesData architecture and unification Advisory and facilitation for leadership teamsIf your customer and data strategies are stalled, underperforming, or in need of fresh direction, I’d be glad to talk about how I can help. You can reach me at k•••••••@walkerinfo.com.
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