Katie Underdown
Senior Manager at PwC
- Role
- Senior Manager - Salesforce Managed Services at PwC
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Katie Underdown
Certifications: 9x Salesforce Certified, Certified PMP, Certified Scrum Master, ITIL Foundation Certified, Veeva CRM administrator, Veeva Vault administrator.
Experience
Senior Manager - Salesforce Managed Services
Jun 2025 — Present
Lead Salesforce Managed Services engagements, overseeing delivery, client satisfaction, and operational excellence across multiple Salesforce clouds (Sales, Service, Marketing, Experience, etc.).Act as a strategic advisor to clients, identifying opportunities for enhancement through AI-driven capabilities such as Einstein, GPT integrations, predictive analytics, and workflow automation.Design and implement scalable AI use cases within Salesforce ecosystems that align with clients’ digital transformation goals.
Education
Gaston College
Associate of Arts (A.A.), General Studies
2011 — 2012
University of South Carolina
Bachelor’s Degree, Digital Communication and Media/Multimedia
2016 — 2017
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