Katie Johansen
Director of Customer Experience | Driving Customer Satisfaction, Retention & Growth
- Role
- Account Coordinator at Vya
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Katie Johansen
As a strong and strategic leader, I specialize in developing and executing customer experience strategies that drive satisfaction, loyalty, and growth. I oversee the planning and delivery of CX initiatives across the organization, collaborating with cross-functional teams to ensure a seamless and meaningful customer journey.My focus is on optimizing every interaction across the customer lifecycle—aligning business goals with customer needs to deliver measurable impact. Known for determination, persistence, and a passion for continuous improvement, I thrive in fast-paced environments and lead with empathy, clarity, and vision to elevate the overall customer experience.
Experience
Account Coordinator
Mar 2024 — Present · Cincinnati, OH, US
In this role, I create detailed client reports and analyze key data insights to support business decisions and enhance overall customer satisfaction. I ensure timely and effective resolutions to customer inquiries across multiple platforms, including phone, email, and chat, while maintaining strong relationships that foster trust and loyalty. My responsibilities include managing customer claims, returns, and invoice queries with accuracy and efficiency, as well as collaborating on the development of marketing strategies, conducting market research, and coordinating targeted marketing campaigns to drive growth and engagement
Education
University of Cincinnati
Bachelors, Social Work
2000 — 2005
University of Cincinnati Cincinnati OH
Associates degree, Social Services
2000 — 2005
University of Cincinnati
Bachelor's degree
University of Cincinnati
Bachelor of Science, Social Work
2000 — 2005
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