Katie Jatho
Market Agency Mgr at Safelite Auto Glass
- Role
- Market Agency Manager at Safelite
- Location
- Mesa, AZ, US
- LinkedIn followers
- 500 followers
About Katie Jatho
Dynamic, people-driven professional with 19 years of experience in the Autoglass industry across Billing, Sales, Customer Service, and Operations. Proven track record of delivering exceptional service, building strong client relationships, and driving business success.Experience & Strengths • 19 years in Autoglass with deep expertise in residential, commercial, and automotive glass services. • 17 years in contact center operations & management for major corporations, with strong performance leadership and process improvement skills. • Skilled team leader with exceptional motivational, coaching, and mentoring abilities. • 2 years of Human Resources/Recruiting experience, including creative talent sourcing, interviewing, hiring, and full-cycle recruiting. • Sales expertise (inside & outside) with outstanding people skills, communication abilities (written & verbal), and strong data-entry accuracy. • Highly effective with cold and warm lead outreach, building trust quickly and creating long-lasting relationships. • Known as a high-energy, dedicated, loyal, and trustworthy people-person who thrives in fast-paced, service-focused environments. • Successfully managed and maintained 100+ commercial and fleet accounts, over local accounts; ensuring consistent service satisfaction and retention. • Oversaw Arizona’s Eastern territories for all insurance carriers, maintaining strong carrier relationships and ensuring clients received exceptional service and timely support.
Experience
Market Agency Manager
Oct 2022 — Present · US
Education
AIBT Az Institute of Business Technology
Medical Assisting Front Office & Back Office, Medical Assisting
2002 — 2004
Mohave College
CNA, CNA
2006 — 2006
Sun Valley High School
HS Diploma
2001 — 2002
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