Katie Issott

Senior Project Manager @Ticketmaster

London, GB

Led the end-to-end delivery of multiple strategic initiatives and iterative product enhancements across global engineering and product teams (UK, US, Canada). At home, managing more than one project and team at once. Projects included client tooling products (Marketing, Analytics and POS). Drove Agile (SAFe) transformation within teams, coaching teams transitioning from Kanban to Scrum to improve delivery predictability (increasing delivery by 50%). Ability to drive change management using key metrics. Owned project governance, escalations, risks, reporting, dependency management, and leadership-level status updates and reports. Able to tailor updates and communication to both internal and external stakeholders. Led the production of work breakdown structures to identify critial dependencies for project timelines. Partnered with product, engineering, design, product marketing and go-to-market teams to take initiatives from discovery through to go-live with clients. Implemented improved delivery processes and tooling (Jira workflows, roadmaps, documentation standards) to improve operational maturity and delivery. Facilitating team level planning sessions every 6 weeks, coordinating the teams and dependencies across the entire organisation to ensure the work is scheduled appropriately. Able to ensure leadership decisions are made and documented thoroughly.

University of Bristol

Bachelor’s Degree, Cancer Biology and Immunology