Katie Hinds

About Katie Hinds

I’m a Customer Success and Growth leader who specializes in building high-trust, value-driven partnerships that drive engagement, retention, and revenue growth. My work sits at the intersection of Customer Experience, Account Management, Sales Enablement, and Content always with a consultative, outcomes-focused approach.I don’t operate as a vendor. I partner with clients as a strategic advisor, taking the time to understand their goals, challenges, and business priorities so we can align solutions that deliver measurable value. Focusing on impact, adoption, and long-term success rather than transactions.Throughout my career, I’ve supported growth through new business collaboration, strategic upsells and cross-sells, expansion planning, and strong retention, while working cross-functionally with Sales, Marketing, and Product teams to ensure a seamless customer journey. I’m especially passionate about driving customer advocacy, improving lifecycle engagement, and scaling experiences that support both the customer and the business.I bring a people-first leadership mindset grounded in empathy, accountability, and follow-through. I enjoy anticipating needs, removing friction, and helping teams and customers succeed through clarity, trust, and shared goals.Outside of work, creativity keeps me energized. I spend my time exploring photography, graphic design, and handmade projects constantly learning, experimenting, and dreaming up what’s next.If you’re focused on customer-led growth, experience-driven strategy, or building partnerships that create real value, I’d welcome the connection.

Experience

1. Customer Success Manager

   Visiumkms

   Sep 2024 — Present

Education

• Sandwich Community High School

  High School Diploma, General Studies

• Indian Valley Vocational Center

  Certificate of Completion, Graphic Design & Digital Technology

  2003 — 2005