Katie Hicks
Results-Driven SaaS Professional | Experienced in Problem-Solving, Mentoring, and Driving Operational Excellence through Collaboration
- Role
- Product Support Specialist at Wingspan
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Katie Hicks
I am a driven professional with a demonstrated history of caring for clients and…
Experience
Product Support Specialist
Nov 2024 — Present
Escalates reports to Payment Operations and Product Engineers, concerning user requests and potential bugs• Manages a high volume of user communications via email, ensuring timely responses aligned with service-level agreements• Creates and maintains external documentation from the Wingspan Help Center, enabling users to independently resolve common issues and improve efficiency• Writes and updates internal documentation in Notion to improve accessibility and usability for the entire team
Education
Georgia State University
Bachelor of Arts (BA)
2012 — 2014
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