Katie Herzog
Change Readiness Lead, VP @Comerica Bank
Signup · Get unlimited contacts
WORK HISTORY
Change Readiness Lead, VP @Comerica Bank
Farmington Hills, MI, US
Accountable for managing and implementing organizational adoption through change management to enhance business efficiency and productivity. As a Change Readiness Lead, focus on the people and organizational side of change including changes to business processes, systems, technology, job roles and organizational structures.
EDUCATION
University of Michigan
Bachelor's degree, Economics
Wayne State University
Master of Business Administration (MBA)
SKILLS
ABOUT KATIE HERZOG
I’m a product and operations leader with 22 years of experience in banking and financial services, focused on building, launching, and scaling modern payment solutions while helping organizations successfully navigate change.My background spans instant payments product strategy, operational execution, and change readiness, with deep hands-on experience across Real-time Payments (RTP), FedNow, and Zelle. I’ve partnered closely with technology, risk, operations, and external vendors to deliver payment capabilities that are secure, compliant, scalable, and customer-centric.A recent highlight includes leading the launch of Zelle for Small Business, where adoption exceeded forecasted volumes by 500%. Success came from aligning product design with operational readiness—clear processes, strong training, consistent communication, and close collaboration across teams.Beyond product delivery, I specialize in driving adoption. I help teams move from “go-live” to real usage and measurable value by designing readiness frameworks, coaching leaders through change, and ensuring employees are confident and prepared to support new capabilities.Earlier in my career, I led large-scale banking operations teams responsible for enterprise reconcilement and payment processing, overseeing reconciliation of 13+ million DDA and GL accounts daily and consolidating teams to improve efficiency, accuracy, and scalability. I bring a strong analytical foundation, including KPI development, financial analysis, and executive-level reporting.Colleagues describe me as collaborative, pragmatic, and growth-oriented—someone who can bridge strategy and execution, simplify complexity, and bring people along through change. I’m also passionate about mentoring and communication, with extensive experience presenting to executives and leading through influence.What I bring to banks, credit unions, and fintechs- Instant Payments Strategy & Delivery (RTP, FedNow, Zelle)- Product Roadmaps & Cross-Functional Execution- Operational Readiness & Change Leadership- Customer Experience & Adoption Growth- Scalable Operations & Performance Metrics- People Leadership & Executive Communication
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.