Katie Rombach
Director, Strategic Ops and Program Management Medicare @UPMC Health Plan
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WORK HISTORY
Director, Strategic Ops and Program Management Medicare @UPMC Health Plan
Operationalized and brought to market a flexible spending card for enrollees in 2023. The program improved member’s net promoter score by 14 points and 76% of members surveyed the following year purchased a UPMC plan because of the Flex Card program. The ongoing management of the program includes KPI tracking and routine coordination across 23 internal teams and 5 external vendors. • Lead external vendor management and onboarding processes for 60+ vendors each year across the sales, operations, and product delivery space. Oversight includes RFPs, ROIs, implementation activities, and post implementation monthly KPI tracking.• Launched real-time supplemental benefit utilization monitoring dashboards to inform competitive product designs and execute clinical care strategies.
EDUCATION
Smeal College of Business
Integrated Masters, Accounting
The Pennsylvania State University, Smeal College of Business
B.S, Accounting
ABOUT KATIE ROMBACH
Director, Program Management Medicare
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