Katie Hartke

About Katie Hartke

Expert at managing a team of 15+ to complete jobs in a timely manner. Established and…

Experience

1. Shift Supervisor

   Starbucks

   Nov 2006 — Present · Denver, CO, US

   Assist the Store Manager in executing store operations during scheduled shifts• Deploy Partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and safe environment. • Act with integrity, honesty and leverage knowledge that promote the culture, values and mission of Starbucks.• Maintain a calm demeanor during periods of high volume to keep the store operating to standard and to set a positive example for the shift Team.• Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.• Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting the with customers needs. • Follow Starbucks operational policies and procedures, including cash handling, safety and security.• Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.• Follow health, safety and sanitation guidelines for all products.• Maintain regular and consistent attendance and punctuality.• Maintain a clean and organized workspace so that partners can locate resources and products as needed.