Katie Harrington
Manager of Customer Education | Customer Success Leader | AI Solutions
- Role
- Manager, Customer Education at Thomson Reuters
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Katie Harrington
A dynamic learning and development leader with over 15 years of experience driving organizational success through strategic training programs, sales enablement, and impactful client engagement. Skilled in designing innovative learning experiences rooted in adult learning principles, ensuring knowledge retention, skill application, and long-term behavioral change. Passionate about empowering teams with the knowledge and tools to drive sustainable growth and meaningful client experiences. & : Experienced leader who personally designs and builds high-quality educational resources and content to deliver premium learning experiences. Proven track record of crafting sophisticated training materials, interactive modules, and comprehensive development programs that transform complex concepts into engaging learning journeys, & : Results-driven strategist with proven track record of delivering results in launching innovative products, equipping sales teams with impactful enablement tools, and executing marketing strategies that drive revenue growth. Expertise in enhancing customer engagement, expanding market reach, and aligning cross-functional teams for business success. & : Experienced leader who excels at building strategic partnerships across sales, product, and client success teams to deliver end-to-end project execution. Proven track record of optimizing workflows and driving high-value outcomes through seamless cross-functional collaboration, ensuring alignment between revenue goals, product capabilities, and customer needs.EXPERTISE & ACHIEVEMENTS- → Managed a $1M client in our new product line with the lowest overhead cost. → Revolutionized sales onboarding methodology, cutting time-to-productivity by 50%. → Led cross-department release and learning plans for 10 unique product lines- → Implemented data-driven approaches to enhance operational effectiveness. → Launched a new digital product experience that captured 2.5X new customers. → Led 8 trainers delivering virtual and in-person group trainings with 98% satisfaction.2 → Strategic marketer leveraging data, storytelling, and analytics to drive growth.
Experience
Manager, Customer Education
May 2025 — Present · MN, US
Education
University of Minnesota
Master of Arts - MA
St. Ambrose University
Bachelor of Education - BEd
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