Katie Hagberg

Store Manager @Starbucks

Increased sales by 30% from FY24 to FY25 by focusing on customer experience and operations standards-Conducts regular one-on-one meetings with 50+ employees to review performance and provide feedback-Reduced labor cost by implementing improved scheduling by focusing on business and customer needs -Developed company wide coffee training program to level-set expectations, skills, as well as culture-Developed coffee education training and guidelines for coffee master education that lead to accessible education for internal partners as well as external knowledge seekers-Increased staffing levels by 50% over 6 months to create the best customer experience in store in FY24