Katie Gray
Customer Success Manager II | Media & Entertainment | Driving AI Adoption & Maximizing Value
- Role
- Customer Success Manager Ii at Veritone
- Location
- Hampton Roads, VA, US
- LinkedIn followers
- 500 followers
About Katie Gray
Customer Success and Sales professional with 10+ years in the tech industry and 3+ years of B2B advertising agency experience. I specialize in client engagement, campaign optimization, and leveraging data to drive results.My role in the Commercial Division at Veritone consists of helping clients maximize platform value through strategic onboarding, technical support, and relationship management. I serve as the voice of the customer internally by collaborating across teams to improve experience, reduce churn, and identify growth opportunities.Passionate about solving problems, building trust, and driving measurable impact.
Experience
Customer Success Manager Ii
Apr 2025 — Present
I help organizations unlock the power of AI through hands-on onboarding, training, and strategic support. I manage the full customer lifecycle, driving product adoption, reducing churn, and identifying growth opportunities. From guiding technical implementations to championing the voice of the customer internally, I ensure our clients see real ROI. I collaborate cross-functionally with sales, product, and marketing to deliver a seamless, value-driven experience.
Education
Christopher Newport University
Bachelor's Degree, Communication and Media Studies, Political Science
2012 — 2016
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