Katie Gibson

Senior Manager, Customer Experience - Energy

Role: Senior Manager, Voice of the Customer at Entergy
Location: Houston, TX, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Senior Manager, Voice of the Customer
Entergy
Apr 2025 — Present · Houston, TX, US

Education

Rice Business
MBA, Marketing Concentration
2006 — 2008
The University of Texas at Austin
Journalism, Journalism, Business Foundations
1999 — 2003

Skills

Marketing
Energy
Energy Markets
Change Management
Strategic Planning
Business Process Improvement
Market Research
Analysis
Data Analysis
Business Strategy
Project Management
Program Management
Marketing Communications
Process Improvement
Budgets
Marketing Strategy
Business Development
Leadership

Contact information

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Work email
•••••@entergy.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Entergy

Utilities · 12K employees · Founded 1913 · New Orleans, Louisiana, United States

At Entergy (NYSE: ETR), we power life. More than 100 years ago, our founder Harvey Couch started this company with a handshake, some sawdust and a vision. Couch wanted to bring safe, affordable, reliable energy to the Middle South – energy that would power the lives of people and communities. Today, we own and operate one of the cleanest large-scale U.S. power generating fleets including more than five gigawatts of carbon-free nuclear capacity, a fleet of highly efficient gas resources, and a fast-growing portfolio of renewable resources. The nearly 12,000 men and women of Entergy deliver electricity and gas services to 3 million utility customers in Arkansas, Louisiana, Mississippi and Texas, generating annual GAAP revenues of $13.8 billion. Headquartered in New Orleans, we continue to play a driving role in the economic growth of the Gulf South. Our work matters. That’s been true for more than 100 years. And as we look to the next century, we remember the constant that bridges our past and future: We Power Life. Fast Facts: Entergy currently has a 90% rating on the 2022 Corporate Equality Index released by the Human Rights Campaign Foundation. This score places Entergy among the top energy and utility companies in the survey. With roots in the Gulf South region for more than a century, Entergy is a recognized leader in corporate citizenship, delivering more than $100 million in economic benefits to local communities through philanthropy and advocacy efforts annually over the last several years. With a total of 44 awards from EEI for its restoration and mutual-assistance work, Entergy remains the only utility company to have won either EEI's Recovery or Assistance Award, or both, every year since the awards began in 1998.

entergy.com

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Experience

Senior Manager, Voice of the Customer

Education

Rice Business

The University of Texas at Austin

Skills

Find verified contacts for anyone on LinkedIn