Katie Galantino
Front of House & Studio Coordinator @Ebru Evrim Studio
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WORK HISTORY
Front of House & Studio Coordinator @Ebru Evrim Studio
Harrogate, GB
As the Front of House at one of the largest Pilates studios in the North of England, I play a key role in the day-to-day operations and overall client experience. I manage all bookings and memberships, ensuring a seamless journey for both new and existing clients while maintaining a welcoming and professional studio environment.My role combines customer service, operations, and community building. I draw on my existing experience to support membership sales and retention, helping to grow a strong, engaged client base. I contribute to creating a positive studio culture by building relationships with clients and supporting events and community initiatives.Key responsibilities include:• Managing bookings, memberships, and client communications• Overseeing daily studio operations and systems management• Coordinating staff rotas and supporting team organisation• Supporting marketing efforts, including social media and promotions• Analysing class performance and contributing to business insights• Assisting in the promotion and organisation of teacher training programmes• Delivering a high-quality front-of-house experienceI am also a qualified Level 3 Mat Pilates Teacher, allowing me to bring a deeper understanding of the practice and industry into my role within the studio.
SKILLS
ABOUT KATIE GALANTINO
An experienced operational head with an extensive background within the hospitality and retail industry, from sales to management, customer care and Ops. Extremely driven, high achieving, dependable, committed, organised and professional individual.Skills and Experience• Manage all store and webstore orders.• Respond to customers queries/emails.• Management of all aspects of store operations to ensure maximum sales and profitability.• Store presentation (window displays & mannequin dressing, floor planning, product positioning & blocking).• Monitoring & enforcing of KPI’s, creation of associated targets & reviews.• PR & Marketing arrangements & liaison with clientele book.• Key holding & ensuring of security guidelines compliance. • Managing, motivating and training staff to increase sales and offer highest standards of customer service. • Loss prevention (Security standards, Shrink awareness, LP assessments, training).• Dealing with staffing issues: interviewing potential staff, conducting appraisals and performance reviews, providing and organising coaching and development. • Weekly / monthly reports (analysis of sales trends, competition’s performance, retail operations, sales overview, staffing etc).• Banking, Cash wrap operations & training. • Payroll management (Timesheets, Complete budget management & associated reporting)
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