Katie Fitzsimons
Growth-Focused Customer Success & Operations Leader @ Marketplace Companies | Team Builder
- Role
- Senior Director, Customer Success at Steno
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Katie Fitzsimons
I am an adaptable post-sales and operations leader with more than a decade of experience, including over 8 years in leadership roles within technology companies and two-sided marketplaces. My passion lies in scaling teams, implementing effective operational tools, and developing strategies that drive revenue growth, customer satisfaction, and long-term retention.Throughout my career, I have spearheaded the growth of high-performing teams, created workflows that fuel product adoption and client success, and led transformations that resulted in measurable impact—such as increasing Net Revenue Retention (NRR) by 30% year-over-year.I’m passionate about building and mentoring teams. I thrive in fast-paced environments where I can roll up my sleeves and contribute to both strategic planning and hands-on execution.
Experience
Senior Director, Customer Success
Dec 2025 — Present
Education
Duke University
Bachelor’s Degree, Psychology, Minor in Statistical Sciences
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