Katie Evans

About Katie Evans

At CENTEGIX, we’re committed to creating safer spaces by innovating technology that…

Experience

1. Project Manager

   CENTEGIX

   Jan 2025 — Present · Atlanta, GA, US

   Manage and lead the end-to-end customer onboarding and implementation process for new Safety Platform and conversion customers, from initial planning and kickoff to final delivery and handoff to support teams- Act as the SME, fielding questions from customers and recommending best practices based on the district nuances and where they are in the conversion process- Coordinate equipment installation with customers and installation team and remain in communication throughout the duration of the installation, making adjustments as necessary- Create large scale installation & project schedules, working cross-functionally between Centegix departments to ensure all prerequisites and dependencies are met- Assist customers with testing plans and ensure testing is scheduled, completed and issues resolved.Lead cross-functional teams and ensure collaboration amongst all departments- Serve as the primary point of contact for customers during the onboarding and implementation phase, ensuring regular communication, setting clear expectations, and managing customer relationships- Collaborate with internal teams (Onboarding Project Coordinator, Sales, Solutions, Command Center, Service Delivery, Customer Success, Product, Warehouse, Field Services, and etc.) to ensure alignment and timely delivery of customer solutions- Develop and maintain project plans and timelines, ensuring all project deliverables are met on time, within contract terms, and with a high level of quality- Identify potential project risks and issues early on, and develop mitigation plans to address them proactively- Focus on delivering a positive onboarding experience for the customer, ensuring their needs are understood, and their success is prioritized throughout the process- Ensure all project-related documentation is complete, accurate, and up to date, including timelines, project plans, risk logs, and status reports in Monday.com and Salesforce.com.