Katie Evans
Customer Care Manager - Service Messaging Team @Yell
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WORK HISTORY
Customer Care Manager - Service Messaging Team @Yell
Lead and support a team 10 however have managed teams of up to 16 people, managing and supporting through 1:1 coaching, mentoring, and on-the-spot guidance Deliver training and upskilling sessions to strengthen team capability across multiple roles Provide expertise in specialist technical areas, including web updates, domain management, and system support Conduct quality checks and performance reviews, ensuring high standards across transcripts, messaging, and ticket resolution Monitor and analyse statistics to drive performance, linking results to quarterly bonus structures Manage both internal and external systems with a broad knowledge base spanning multiple functions Support across messaging platforms and offline tickets, maintaining consistency and efficiency in customer service
EDUCATION
Our Lady & St Chads
NVQ Level 2 Administration 9 GCSE's including Maths, English and Science
SKILLS
ABOUT KATIE EVANS
Mental health first aidedONLINE ADVERTISING SPECIALIST:Digital Sales and Marketing Consultant with 14 years experienceI am also a very positive person, who works to a professional level within the working environment as well as to customers, always treating customers how I would expect to be treated.
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