Katie Duncan

About Katie Duncan

With over 4 years of experience as an Account Manager at Interfolio, I specialize in building and nurturing trusted relationships with higher education institutions, including renowned R1 universities, liberal arts colleges, and regional institutions. My work focuses on leveraging strategic accounts and sales strategies to identify client needs and map tailored solutions through Interfolio\'s offerings. My mission is to foster long-term partnerships by adopting a client-centric and consultative approach. By focusing on cross-selling and identifying opportunities to address institutional challenges, I aim to empower clients to achieve their goals and deepen their engagement with Interfolio. Authenticity, transparency, and a service-oriented mindset are the cornerstones of my professional success.

Experience

1. Account Manager

   Interfolio From Elsevier

   Jul 2021 — Present · Washington, DC, US

   As an Account Manager, I am focused on building thoughtful, trusted, and deep relationships with a portfolio of existing clients in higher education in order to deepen and expand our Interfolio partnerships across our existing clients. Interfolio’s clients represent a diverse and exciting list of named institutions representing premier R1 institutions, renowned liberal arts colleges, and regional universities and colleges. A relationship-builder by nature, the Account Manager seeks to broaden the relationships they have with their client partners and takes a client-centric, service-oriented, and consultative approach, seeking out embedded institutional pains and mapping those pains to the Interfolio solution by working directly with decision-makers and thought leaders at universities and colleges. Also a strategic partner to the Client Success team, the Account Manager leverages client utilization and adoption metrics within existing accounts to facilitate renewal conversations, engage executive sponsors, and introduce new products. Viewed as a senior-level position; I am responsible for developing a GTM strategy which will include the deployment of your region’s outreach efforts between you, your services, support, and marketing counterparts, and as such are a part of the broader Sales organization.

Education

• University of Missouri-Kansas City

  Bachelor's degree

Skills

• Telecommunications
• Strategic Partnerships
• Account Management
• Sales Process
• Vendor Management
• Product Management
• Customer Retention
• Professional Services
• Contract Negotiation
• Enterprise Software
• Software Project Management
• Crm
• Strategic Planning
• Solution Selling
• Team Leadership
• Cross-Functional Team Leadership
• Business Development
• Customer Satisfaction
• Training
• New Business Development
• Project Management
• Business Strategy
• Sales
• Product Marketing
• Saas