Katie Drover
Business Segment Lead - Customer Identity @N26 Group
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WORK HISTORY
Business Segment Lead - Customer Identity @N26 Group
Berlin, DE
Own and drive the Customer Identity segment, overseeing end-to-end performance, operational strategy, and key business initiatives. Lead a cross-functional effort across operations, product, compliance, risk, and marketing to optimize KYC processes and enhance customer experience. Define and track KPIs to improve conversion rates, reduce friction, and ensure regulatory compliance across multiple markets. Lead commercial negotiations with third-party KYC providers, optimizing cost structures and service levels. Drive strategic improvements in onboarding and fraud detection, balancing seamless customer experiences with risk mitigation. Act as a key stakeholder in regulatory discussions and compliance adaptations, ensuring alignment with evolving European and global requirements. Elevate team visibility and influence, advocating for Customer Identity within the business and driving awareness of its impact on growth and retention.
EDUCATION
University of Melbourne
Bachelor of Science - BS, Mathematics (Operations Research), History and Philosophy of Science
Columbia University
Post Graduate Diploma, Applied Data Science
SKILLS
ABOUT KATIE DROVER
Experienced project manager with a demonstrated history of working in the banking and public sector. Skilled in Project and Change Management, Quantitative Analytics, Stakeholder Engagement and Relationships. Strong consulting professional with a Science degree focused in Mathematics (Operations Research), History and Philosophy of Science from University of Melbourne.
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