Katie Cortney
Assistant Vice President @Unum
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WORK HISTORY
Assistant Vice President @Unum
As part of Unum\'s Client Success team, I am responsible for the client (employer) experience and provide strategic and operational leadership within our organization and its associated functions; inclusive of onboarding, ongoing administration and premium/billing processes. I work closely with our teams and partners to identify, influence, and deliver on our business objectives including improving client satisfaction, delivering operational efficiencies, ensuring client retention, and identifying growth opportunities. I have direct responsibility for leadership accountability, oversight of ensuring our teams provide exceptional service to our Brokers, Clients, and industry partners.
EDUCATION
The University of Tennessee at Chattanooga
Bachelors
SKILLS
ABOUT KATIE CORTNEY
I have a background in business management and employee benefits, with a genuine passion for building relationships and helping teams succeed. Much of my experience has been in fast-paced, evolving environments, which has strengthened my ability to adapt, think critically, and communicate effectively. I’m known for being dependable, detail-oriented, and calm under pressure, and I take pride in delivering accurate, high-quality work. I’m especially motivated by creating a positive, collaborative workplace and continuously looking for ways to improve how we support both our employee experience and customer experience- they go hand in hand!
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