Katie Conley

About Katie Conley

I believe this is a unique combination that drives both results and a great team culture. My expertise includes Operations, Customer Experience, Change Management, Process Improvement, Mergers and Acquisitions, and building high-performing teams. I don’t work alone. I develop and nurture teams that accomplish great things. I’m proud of the exceptional teams I’ve built and find great satisfaction in coaching others to grow and succeed, along with delivering impactful business results. I am skilled at executing robust operational plans that bring a mission and values to life- As a business leader, I know that when internal and external customers win, so does the business. I highly value teamwork, effective communication and discipline. I’m known for remaining poised under pressure and inspiring teams to persevere despite obstacles.Strong teamwork, where all team members feel valued, leads to exceptional business results. I’m committed to building diverse teams and leveraging individual strengths in a collaborative manner. I also establish clear goals and foster an environment of continuous learning:• Joined the early-stage founder-led startup Zywave as an individual contributor, rising to a Senior Vice President of Customer Success with 20+ years of loyal tenure, helping to grow the company from <$1MM ARR to over $160MM ARR.• Successfully led at 3 organizations, which included Global Support, Client Experience, Customer Success, Professional Services and Integration Management teams.• Revamped the Customer Success function and improved gross retention YOY by 3% while growing NPS by 26 points and maintaining best-in-class employee retention rates. … ’!I love to volunteer and am very active with TEMPO Milwaukee, The Women and Girls Fund of Waukesha County and Milwaukee Irishfest. Global travel, golf, volleyball and mentoring bring me joy. If you would like to connect or network further, please send me a message via this platform.

Experience

1. Head of Customer Experience

   Rentvine

   Sep 2025 — Present

Education

• Carroll University

  Bachelor of Science, Business Administration

Skills

• Account Management
• Agile Methodologies
• Leadership
• Customer Relationship Management (Crm)
• Crm
• Customer Service
• Enterprise Software