Katie Barber
Lead Technical Writer @Ellucian
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WORK HISTORY
Lead Technical Writer @Ellucian
Rochester, NY, US
Led end‑to‑end documentation strategy for enterprise higher‑education SaaS platforms, delivering scalable, DITA/XML‑based content for developers, administrators, and end users across cloud and on‑prem environments. Created API, integration, and platform‑services documentation; partnered with engineering, product, UX, QA, and global teams; and used AI‑assisted workflows to improve accuracy, consistency, and release velocity while reducing translation costs through reusable, localization‑ready content.
EDUCATION
University of Dayton
Bachelor of Science in Business Administration, Marketing and Finance
ABOUT KATIE BARBER
With over 20 years as a Technical Writer, I specialize in producing high-quality technical documentation for higher education and enterprise institutions. My role focuses on creating online help systems, AI‑driven documentation workflows, administrator guides, and software documentation that enable seamless integration of on-premise, Cloud/Saas, and third-party solutions. By collaborating with Product Owners, developers, translators, and cross-functional teams, I contribute to projects in a global environment while aligning documentation with real-time analytics and informed decision-making goals. Skilled in technical writing, DITA (XML/HTML), and hardware and software documentation, I work closely with translation teams to deliver content in multiple languages, ensuring accessibility and cost efficiency. My expertise lies in designing user-centric documentation that supports diverse audiences and organizational needs. Passionate about leveraging structured authoring practices, I am committed to delivering clear, concise, and effective communication solutions for complex products.
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