Katie Allen
Chief, Chief of Staff, Office of the SVP, Customer Experience @Pacific Gas and Electric Company
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WORK HISTORY
Chief, Chief of Staff, Office of the SVP, Customer Experience @Pacific Gas and Electric Company
EDUCATION
University of Southern California
Bachelor's degree
ABOUT KATIE ALLEN
Leads the design and implementation of the award-winning Customer at the Heart initiative- a company-wide transformation that embeds customer-centered thinking into every process, team, and decision across the coworkers at PG & E.Under her leadership, the program has become a core enterprise principle and measurable force for business performance and trust-building linking coworker experience, operational excellence, and customer outcomes through a unified \"10 out of 10\" mindset. Customer at the Heart has driven enterprise- wide engagement, improved customer satisfaction scores, advanced coworker joy and trust, and positioned PG & E as an industry leader in customer experience transformation- recognized through multiple national awards for communications, leadership, and innovation.
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