Katie Aceto
Director, Customer Success
- Role
- Director, Customer Success at Deltek
- Location
- Reston, VA, US
- LinkedIn followers
- 500 followers
Experience
Director, Customer Success
Jan 2026 — Present
Lead a team responsible for sustaining and growing account revenue throughout the customer lifecycle. Our teams balance strategic thinking with hands on problem solving through evaluating customer trends and identifying growth opportunities. We work closely with Customer Success, Sales, Legal, and Finance to create a smooth, consistent customer experience.Core strengths include:• Team leadership, coaching, and day-to-day development• Strategic planning and decision making• Forecasting, pipeline management, and renewal execution• Building trusting relationships with enterprise and SMB customers • Negotiation and revenue expansion• Understanding customer needs and turning them into actionable business opportunities• Experience with Salesforce, Gainsight, CPQ tools, and CRM systems
Education
George Mason University
B.A., Communication - Public Relation concentration
2006
Radford University
Commnuications and Business
2001 — 2004
Skills
- Proposal Writing
- Strategic Planning
- Event Management
- Meeting Planning
- Customer Service
- Government
- Leadership
- Customer Relationship Management (Crm)
- Training
- Account Management
- Lead Generation
- Program Management
- Business Development
- Public Relations
- Budgets
- Community Outreach
- Trade Shows
- Crm
- Management
- Salesforce.com
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