Katia Gizzi
Onboarding Manager @Smartness
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WORK HISTORY
Onboarding Manager @Smartness
Lead and Develop a high-performing team of 10 Onboarding Specialists, managing the full talent lifecycle from hiring to continuous professional coaching.Scale and Optimize client onboarding strategies to drive maximum product adoption and ensure long-term customer success.Cultivate a high-accountability culture, tracking team KPIs and reporting performance data regularly to senior leadership.Innovate onboarding best practices by leveraging data and analytics to improve client satisfaction and operational efficiency.Synchronize operations between onboarding, sales, and internal product teams to ensure a seamless and unified client experience.
SKILLS
ABOUT KATIA GIZZI
Experienced Manager Market Operations with a demonstrated history of working with travel technology. Skilled in Digital Strategy, Customer Journey Design and Optimization for a global consumer focused company. As a Product Owner I strive to ensure all features and designs align to a company\'s vision through working hand in hand with users, Management & design teams and technical resources. Passionate about building beautiful, user-friendly products that deliver high business value
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