Kathy Smith
Senior Manager, Product Services @Likewize
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WORK HISTORY
Senior Manager, Product Services @Likewize
Likewize offers comprehensive protection against any technology disruption, operating over 30 countries, protecting customers against every eventuality, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling, and premium tech support.• Implements and supports complex system configuration changes and new configuration requirements into the Global Platform.• Manages web services implementations, enhancements, and customer support effectively for top global corporate clients.• Supports project implementation, testing and deployment to ensure the project pipeline does not stall and that solutions meet short/long term goals.• Creates, Supports and Documents Client Validation Test cases and Implementation plans• Manages compliance to all agreed upon SLAs.• Proactively communicates and collaborates with impacted stakeholders, both external and internal, to analyze information needs and functional requirements and deliver artifacts as needed, such as compliance records and business requirements documents.
ABOUT KATHY SMITH
Experienced Quality Assurance & Testing Manage skilled in leading cross-functional teams to produce high-quality software, primarily for the retail industry. I excel at understanding, interpreting, and addressing client needs concerning various technical software applications. Proficient at managing multiple projects simultaneously, ensuring they are completed on time, within budget, and exceed customer expectations. I have successfully led significant initiatives involving functional and technical teams, utilizing Agile methodology. With extensive experience navigating the Software Development Life Cycle (SDLC), I focus on delivering high-value products. I am results-oriented and possess strong communication and presentation skills, integral to properly developing products and features that positively impact customer experience. Skills and Core Competencies Integrating functional and technical expertise: Streamlined workflow processes, increasing team efficiency. Understanding retail software needs: Contributed to product features that increased customer engagement. Mentoring and leading teams: Increased team performance metrics through targeted coaching and mentorship. Developing and growing products: Led the development of new products. Developing and implementing testing procedures: Improved defect detection, reducing post-launch issues. Utilizing Agile and Waterfall methodologies: Delivered major projects on budget. Managing projects through the entire SDLC: Reduced software development cycles leading to faster time-to-market. Proven people manager: Improved employee retention rates. Project Management: Successfully managed a portfolio of projects, completing them on time and within budget. Process Improvement: Implemented operational changes that led to a reduction in process inefficiencies. Total Quality Management: Improved overall product quality by introducing new quality control protocols and reducing customer complaints. Testing Tools: Test Director Quality Center Problem Tracker JIRA QTest Programming Languages: SQL, HTML Database Tools: Microsoft SQL Server
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