Kathy Woods

WORK HISTORY

ABOUT KATHY WOODS

Take charge, collaborative professional who owns deep higher education and payments industry insight and a solid track record of providing outstanding Customer Service to internal and external customers. Highly motivated self-starter with a strong background in Financial Services and Customer Relations. Strong analytical, problem-solving, and decision-making capabilities. Committed to “Big Picture Thinking”— inspiring customer loyalty and retention through strong customer advocacy and a customer-centric approach. Excellent oral, written, and interpersonal skills. Well-liked connector of people who promotes a positive culture and drives a methodology of Continuous Improvement. Select Career Highlights Personally masterminded and implemented an internal program to educate new and existing TouchNet employees on the daily activities of a university student business office. Devised a useful, very informative program to educate HigherOne executive team on the daily responsibilities of a university student business office. Orchestrated reconciliation solution for departmental deposits in Oracle Finance, which did not prior exist in the software. Conceived and constructed a Cash Management Training and Scoring Program for employees to meet internal audit requirements. Program results exceeded expectations. Core Strengths Process Creation Process Improvement Strategic Planning Account Management Reconciliations Customer Service Goal Setting & Delivery Business Process Improvement Banking Regulations Employee Relations Team Building & Training Client Relationship Management Cash Management Technology Expertise Microsoft Office (MS Word, Excel, PowerPoint) QuickBooks Salesforce SAP Concur Clarizen