Kathy Moy
IT Professional | ServiceNow Solution Architect | System Administration | SharePoint & Power Automate | AI Workflow Automation | Process Optimization | Driving Digital Transformation
- Role
- Director of Service Desk at VillageCare
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Kathy Moy
Experienced with a strong background in technical support and system architecture, dedicated to delivering exceptional customer experiences. I specialize in process optimization and digital transformation initiatives that improve operational efficiency and elevate user satisfaction.By leveraging platforms such as ServiceNow, SharePoint, and Power Automate, I design and implement automated workflows that reduce manual effort, streamline business processes, and ensure faster, more reliable service delivery.I thrive on solving complex challenges with creative, scalable solutions and have a proven track record of aligning technology strategies with organizational goals to enhance customer service outcomes.Passionate about the power of technology to transform operations, I focus on automation and AI-driven solutions that create seamless, user-friendly experiences.
Experience
Director of Service Desk
Dec 2024 — Present · NY, US
Education
City University of New York-Brooklyn College
BS
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