Kathy MacNeil

WORK HISTORY

SKILLS

ABOUT KATHY MACNEIL

Accomplished managing project and client requirements and expectations with demonstrated Leadership, Organizational and Communication skills to quickly establish professional relationships, gain trust and successfully deliver desired results. 9 years of experience working in various roles of the Canada Customs Brokerage Industry with Farrow Group garnering top achiever proficiency in crossing a variety of goods over the border by land, air and ocean eliminating challenges and taking decisive actions in a timely manner ensuring gained trust by my employer and our clients. 6 years of experience in a Supervisory role with the Ontario Lottery and Gaming Corporation, OLG, managing 3 million dollars daily of cash transactions with a staff of 20 cashiers per shift. 2 years of experience was gained from my unique opportunity to be selected by the OLG to be part of the elite opening team for all casinos across Ontario creating and documenting process and procedures to meet the high level of OLG compliance standards. This also required the skills to train all Ontario Casino staff in preparation for an uneventful and profitable opening week for customers. 20 years of customer relationship building experience beginning in retail and now includes our customs brokerage clients. This experience has now afforded me the knowledge to properly meet all our client requirements in a highly effective communication style of a confident business advisor. 15 years of experience working in highly confidential information environments with 100% employer and client satisfaction achieved. 2007 obtained my CCS designation 2011 completed CSCB Professional Development Modules – Canadian Harmonized System of Tariff Classification, NAFTA, and AMPS