Kathy Kirchner

Sales and Customer Care Strategy I Operations I Technical Operations I Telecommunications I Program and Product Management I Leadership and Development

Role
SVP of Service Assurance at Zayo Group
Location
Denver, CO, US
LinkedIn followers
500 followers

About Kathy Kirchner

A results-driven and strategic senior operations executive with a proven track record of success in telecommunications, product development and operations, technology, customer service, sales, revenue growth, hiring, onboarding, and training. Highly skilled at developing, deploying, and operating networks and new service technologies, IT, and internal telecom infrastructures. Employs exceptional interpersonal, analytical, communication, and leadership capabilities to build, develop, and lead high-performing, engaged customer experience teams. A forward-thinking and resourceful leader who aligns program goals with company objectives, ensuring the successful launch and growth of products.

Experience

  1. SVP of Service Assurance

    Zayo Group

    Nov 2024 — Present · Denver, CO, US

Education

  • DeVry University

    Bachelor of Science - BS, Telecommunications Management

    1991 — 1994

Skills

  • Security
  • Emerging Technologies
  • Routing
  • Entrepreneurship
  • Outsourcing
  • Service Delivery
  • Technical Support
  • Voip
  • Sip
  • Networking
  • System Deployment
  • Customer Satisfaction
  • Troubleshooting
  • Management
  • Product Management
  • Telecommunications
  • Change Management
  • Broadband
  • Switches
  • Project Management
  • Provisioning
  • Strategy
  • Project Planning
  • Network Design
  • Telephony
  • Infrastructure
  • Iptv
  • Operational Excellence
  • Ethernet
  • Leadership
  • Computer Network Operations
  • Wireless
  • Strategic Planning
  • Strategic Partnerships
  • Call Centers
  • Ip
  • Network Engineering
  • Program Management
  • Vendor Management

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Kathy Kirchner — SVP of Service Assurance at Zayo Group in Denver, CO, US | Unifers