Kathy Grajales

TruHearing

Role
Hearing Consultant ll Customer Service at TruHearing
Location
Salt Lake City, UT, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Kathy Grajales

I am a service-oriented professional with diverse skills in assisting clients and…

Experience

  1. Hearing Consultant ll Customer Service

    TruHearing

    Feb 2019 — Present · Salt Lake City, UT, US

    Educate clients on program and benefits; schedule appointments and follow up using CSM software, NICE inContact. • Remote, self-directed position; share information with multiple departments; track, report and resolve issues, or report to appropriate division for follow-up; meetings via MS Teams.• Consistently achieve 95-100% annual quality scores to help company achieve record sales from 20••••22. Provide empathetic customer service and enthusiastic presentation of product and benefits, ensuring excellent customer experience.

Education

  • Ensign College - SLC

    Associate’s Degree, Business with emphasis in Professional Sales

    2015 — 2017

Skills

  • Classroom Management
  • Public Speaking
  • Customer Service
  • Coaching
  • Research
  • Team Leadership
  • Telemarketing
  • Crm
  • Lesson Planning
  • New Business Development
  • Sales
  • Marketing
  • Customer Relations
  • Logo Design
  • Content Development

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Kathy Grajales — Hearing Consultant ll Customer Service at TruHearing in Salt Lake City, UT, US | Unifers