Kathy C.

About Kathy C.

I’ve spent my career building and scaling Customer Success organizations that drive revenue—not just support it.Most companies say they’re customer-centric. In reality, they’re still figuring out how to connect customer experience to retention, expansion, and predictable growth. That’s where I tend to come in.I work at the intersection of Customer Success, Revenue Operations, and Go-to-Market strategy—helping SaaS and AI-driven companies turn post-sale into a true growth engine. Whether it’s standing up a CS function from scratch, fixing renewal predictability, or unlocking expansion in Enterprise accounts, I focus on what moves the business.Over the past decade, I’ve- Led CS and Sales Engineering teams supporting $36M+ in ARR- Driven double-digit gains in retention, CSAT, and product adoption- Built expansion motions that generated $30M+ in upsell and cross-sell revenue- Reduced churn through proactive customer health and risk modeling- Partnered closely with Product, Engineering, Sales, and Finance to align organizational strategy with execution- Improved product adoption and engagement through structured onboarding and lifecycle programs - Increased expansion revenue through strategic account planning and executive alignmentI care deeply about developing strong leaders, creating clarity in complex organizations, and making sure customers see measurable value—not just good intentions.If you’re building or scaling a Customer Success function and want it to be a meaningful driver of revenue, I’d love to connect.

Experience

1. Director of Customer Success

   Crowdkeep

   Oct 2023 — Present · Washington, DC, US

Education

• Salisbury University

  Bachelor of Arts - BA, Communications

Skills

• Personnel Management
• Benefits Administration
• Applicant Tracking Systems
• Interviews
• Enterprise Software
• Timekeeping
• Team Building
• Management
• Payroll
• Human Resources
• Executive Search
• Leadership
• Account Management
• Embedded Software
• Human Capital Management
• Customer Retention
• Recruiting
• Talent Management
• Crm
• Onboarding
• Marketing
• Training
• New Business Development
• Cloud Security
• Customer Relationship Management (Crm)
• Employee Relations
• Strategic Planning
• Cloud-Based
• Social Networking
• Sales
• Coaching
• Time Management
• Interviewing
• Contract Negotiation
• Talent Acquisition
• Social Media
• Software as a Service (Saas)
• Business Development
• Employee Benefits
• Cloud Computing