Kathy C.

General Manager @Old Townhouse Restaurant

San Diego, CA, US

Transformed this family owned diner to become one of the most popular breakfast places in the Ocean Beach area. Developed a reputation for quality food, customer care and service and created a professional and stable environment where staff turnover was 5% and achieved on average a 20% Year on Year growth for the past 10 years. Evaluated, monitored, managed and continuously modified the strategies across performance, operations, business development, marketing, staff, training, processes and all factors impacting profitability.o Developed a lucrative annual food and beverage marketing plan and strict budget maximizing profitso Managed the inventory and ordering of supplies to minimize waste and obsolescenceo Regularly evaluated and executed new menu implementations.o Maintained a safe working and guest environment to reduce the risk of injury and accidents.o Organised cost effective marketing and promotional events which increased community awareness, sales, profits and brandingo Negotiated with external vendors to obtain the best quality in pricing and product.o Reduced labor costs whilst maintaining excellent service and profit levelso Identified and evaluated competitorso Created fun team building activities to engage staff in up-selling to meet revenue targets.o Recognized and acknowledged outstanding staff performance boosting morale and productivity.o Led and directed team members on effective methods, operations and procedures.o Carefully interviewed, selected, trained and supervised staff.o Established ongoing customer service programs to build sales and rapport in the community.o Interacted with customers to ensure an exceptional experience as well as food and service.o Encouraged customer feedback which was used to implement positive changes.o Created a social media environment with encouragement from customers to rate the restaurant o Promoted the business through participation in and sponsorship of community events.

Taylors College, Melbourne, Australia

HSC

Prahran University, Melbourne, Australia

Sales & Marketing

Mildura Senior College, Australia

High School