Katherine Burgess
Account Management
- Role
- Customer Success Director at Anitian
- Location
- Henderson, NV, US
- LinkedIn followers
- 500 followers
About Katherine Burgess
Committed to building strong and lasting relationships with customers and team members. Strong listener, collaborative approach, focusing on positive outcomes.
Experience
Customer Success Director
Nov 2020 — Present
Focus on building strong, long-term relationships with customers.• Perform periodic customer success reviews that confirm satisfaction, resolve issues in collaboration with Customer Experience team. • Evaluate risks for each customer and proactively identify dissatisfaction or possible churn.• Provide customer insight to GTM team for continuous improvement in our customer experience, product capabilities and features.
Education
San Diego State University
Business Administration
Pace University - Lubin School of Business
Bachelor’s Degree, Business Administration and Management
Skills
- Employee Benefits
- Recruiting
- Training
- Human Resources
- Compliance Management
- Job Descriptions
- Policy
- Account Management
- Healthcare
- Security Management
- Insurance
- Troubleshooting
- Outlook
- Hris
- Employee Relations
- Deferred Compensation
- Payroll
- Analysis
- Health Insurance
- New Hire Orientations
- Adp Payroll
- Personnel Management
- Benefits Administration
- Adp E-Time
- Management
- Team Building
- Applicant Tracking Systems
- Microsoft Office
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