Kathy B.
Senior Customer Success Manager @Achievers
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WORK HISTORY
Senior Customer Success Manager @Achievers
Toronto, ON, CA
EDUCATION
McGill University
Bachelor of Social Work
SKILLS
ABOUT KATHY B.
I am an account manager with a track record of exceptional relationship management and the ability to quickly build a rapport with clients.I maintain relationships over time, acting as a true partner to my clients. Those relationships have put me in the position of \"trusted advisor\" to my current and past clients. They have also created a number of great relationships that extend past the day to day requirements of the role.The foundation of my experience was originally as a subject matter expert in assessment, applying my expertise to support client needs and business growth. I have grown that foundation to become a solid provider of services, sometimes as a subject matter expert, other times as a problem solver, and at other times still, as a link to additional resources.Clients comment on my professionalism, the ability to make sense of complex information, and my integrity; these are the foundations of the many partnerships I have built in this role.I operate as nimble contributor who works comfortably in both structured and ambiguous situations.When not at work, I spend time with my two children and husband, practice yoga, or curl up with a good book.
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