Kathy Miller

About Kathy Miller

Accomplishments - Established integration management office (IMO) for a strategic acquirer. Elevated the technology organization’s delivery capability in a large media company, increasing customer satisfaction scores annually. Turned around a failed $300 million program in an FDA regulated environment. Increased digital sales for big-box retailer by 150%. Led a top-ten bank’s $200 million enterprise risk initiative recognized by Federal Reserve examiners as a “well-managed program.”Profile - Influential leader with a track record working across business and technology organizations to deliver large complex programs, services and solutions. Leads with collaborative yet decisive management style. Operates with highest level of integrity. Recognizes and adapts to organizational dynamics. Change maker who has driven multiple organizations to the next level of maturity. Focus on strategy, planning, execution and contributing to customer success.Known for - Cutting through noise, delivering on commitments and inspiring employee loyalty.Diverse Experience - Banking, Financial Services, Retail, Biomedical/Healthcare and Media industries in Fortune 100, Midsize, Startup, Privately Held and Nonprofit organizations.Key Areas of Expertise• M&A Integrations / IMO• Business / IT Enterprise Program Management• Transformational and Business Sustaining Programs• Agile Transformation• Program Turn-arounds• Change Management (Prosci certified change practitioner)• Training & Communications• Agile/SCRUM, Waterfall and Hybrid Methodologies • Stakeholder Engagement, Facilitation, and Buy-in• PMO / Agile CoE• Metrics / SLAs• IT Service Management (ITSM)• Technology Business Management (TBM) • Customer Satisfaction• IT Help Desk

Experience

1. Hire Heroes Usa

   Jan 2025 — Present

   Serving on the inaugural advisory committee of this essential nonprofit. The committee is focused on enhancing the program and processes used by over 1,500 volunteers who help transitioning military members, veterans, and spouses find meaningful civilian careers.

Education

• Robert Morris University

  BS/BA, Business Information Systems

Skills

• Management
• Strategy
• E-Commerce
• Business Development
• Project Management Office (Pmo)
• Erp
• Project Management
• Governance
• Enterprise Resource Planning (Erp)
• Program Management
• Pmo
• Leadership
• Start-Ups
• Crm
• IT Strategy
• Data Warehousing
• Strategic Planning
• Customer Relationship Management (Crm)
• IT Management
• Cross-Functional Team Leadership