Kathy Paris Wiskow

About Kathy Paris Wiskow

As an accomplished and results-driven director, I am passionate about driving operational excellence and enhancing the customer experience. Throughout my career, I have led and mentored diverse teams in telecommunications environments, utilizing my expertise in process optimization, automation, and strategic collaboration across inter-company global departments. With a strong background in leadership B2B and B2C, project coordination, B2B sales, retail sales, and marketing, I consistently drive results and contribute to organizational success. Employee engagement is a priority for me, and I have consistently received high scores in this area. In a recent Employee Engagement Survey, my team achieved a 94% participation score and a 90% manager effectiveness rating. Surpassing the company average, we achieved an employee engagement score of 74%. Throughout my career, I have achieved notable accomplishments that had a significant impact. One of my achievements includes leading multiple teams, where I successfully managed day-to-day operations in both call center and offline customer support environments. Additionally, I actively collaborated in the development and design of a new Salesforce order and billing system initiative to drive enhancements to the customer and employee experience. I also contributed to the rollout of the Affordable Connectivity Program, expanding the customer base to by July 2023 with monthly reimbursements exceeding $3 million and reducing processing time for credits from over 30 days to a maximum of two days. Another achievement I am proud of is my success in reducing the volume of delayed orders due to network facilities issues. By implementing a new strategy and prioritizing fiber over copper, I reduced delayed orders from 6,130 to under Despite losing 50% of my team due to consolidation, I projected a volume of under delayed orders by the end of 3Q 2023. I also initiated the development of task automation, which was in User Acceptance Testing (UAT) upon departure and expected to decrease the volume of delayed orders by 30% upon implementation.Looking ahead, my goal is to continue to leverage my skills and experience. I am committed to driving operational excellence, enhancing customer satisfaction, and contributing to the success of organizations. Whether it\'s through leadership, project coordination, or strategic collaboration, I am confident in my ability to make a positive impact and I am excited about the opportunity to discuss how I can contribute to your organization\'s success.

Experience

1. Sr Manager, Warranty

   Carrier Enterprise

   Jan 2024 — Present · Charlotte, NC, US

Education

• High Point University

  Accounting and Business/Management

• Virginia Polytechnic Institute and State University - Pamplin College of Business

  B.S. Marketing Management