Kathy Utley
Lead IT Project Manager - Evergy
- Role
- Lead IT Project Manager at Evergy
- Location
- Overland Park, KS, US
- LinkedIn followers
- 500 followers
About Kathy Utley
Information Technology Professional with several years of matrix-management experience in consumer markets, operations, business analysis, and billing services in the Utility, Banking and Telecommunications industries. Experienced in managing and implementing IT infrastructure projects, and application development projects to support customer experience initiatives, call center processes, operations, and system enhancements for users nationwide, with a solid reputation for productivity and professionalism.
Experience
Lead IT Project Manager
Jul 2015 — Present · Kansas City, MO, US
Project managed efforts in support of NERC CIP Compliance v5 as well as managing application development projects for the business partners.• Program managed the implementation of ITSM including Incident Request, Service Request, and Change Management for NERC CIP v5 Compliance obligations and the Enterprise.• Managed the implementation of a new data warehouse and reports to provide Business Intelligence capabilities to perform analysis on Procurement and Inventory data.• Partnered with PowerPlan (vendor) and the business to upgrade PowerPlan to version 2015.1.• Managed the upgrade of FlexNet to version 9.2 providing automated inventory information and allowing the ability to track software licensing.
Education
Baker University
Bachelor of Business Administration (BBA), Business Administration and Management, General
1995 — 1999
Baker University
Masters, Management
1999 — 2001
Skills
- Process Improvement
- Management
- Networking
- Call Centers
- Budgets
- Vendor Management
- Oracle
- Requirements Analysis
- Information Technology
- Cross-Functional Team Leadership
- Microsoft Project
- Visio
- Call Center
- Pmo
- Pmp
- Leadership
- Project Management
- Quality Management
- Business Process Improvement
- Software Project Management
- Crm
- Itil
- Banking
- Quality Assurance
- Requirements Gathering
- Integration
- Project Portfolio Management
- Outsourcing
- Ms Project
- IT Management
- Business Analysis
- Telecommunications
- Program Management
- Software Documentation
- Sdlc
- Software Development Life Cycle (Sdlc)
- Business Process
- Customer Experience
- Resource Management
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