Kathy Trieu
Business Operations Analyst @Meta
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WORK HISTORY
Business Operations Analyst @Meta
Serve as technical liaison between developer team and project managers, translating system capabilities into analytics solutionsAct as technical point of contact for 230+ contractors, troubleshooting system issues and coordinating solutions across teamsBuilt custom dashboards enabling project managers to identify contractor performance issuesDeliver weekly operational reports flagging quality issues and recommending corrective actionsRedesigning end-to-end contractor lifecycle management system from offer acceptance through offboardingStandardized contractor onboarding process, created training materials, and proposed chatbot automation for scalabilityFacilitate communication between engineering teams and operational stakeholders, translating technical requirements into workflowsProvided technical project support for vendor data quality assessment across 10+ media formats, enabling cost renegotiation for research teamServed as subject matter expert on training data QA workflows, advising project manager on sampling methodology and process designCoordinated with data engineers to configure QA queues in internal systems; wrote data pipelines in notebooks, managed media uploads via data platforms and databases, used SQL for metrics computationConducted knowledge transfer to incoming project manager through multi-session handoff
EDUCATION
Santa Barbara City College
Continued Education, Mathematics
East China Normal University
Exchange Student, Chinese Language and Literature
St. Olaf College
Bachelor of Arts (B.A.), Asian Studies/Civilization, China Studies Concentration
Texas A&M University
Master of Science - MS, Statistics
Fudan University
Exchange Student, Chinese Language and Political Philosophy
SKILLS
ABOUT KATHY TRIEU
Kathy Trieu is an analytics and operations specialist at Meta who builds automation tools and data infrastructure for project managers overseeing remote teams. She creates end-to-end analytics systems—from SQL pipelines to dashboards—that turn productivity data into actionable insights.With a Master\'s in Statistics, she specializes in automating manual processes and identifying operational bottlenecks. Her work includes automated reporting systems, self-service analytics tools, and scalable workflows for distributed teams.Outside work, Kathy builds AI automation systems using tools like LangChain and Ollama, creating intelligent workflows that handle complex multi-step processes autonomously. This experience helps her understand how AI can transform project management operations.She organizes a monthly AI book club in Los Angeles and leads the Los Angeles AI Network, connecting engineers, scientists, and learners in the AI community. Previously, she managed global remote teams as a democracy activist working on civic engagement initiatives.
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