Kathy Trieu

About Kathy Trieu

Kathy Trieu is an analytics and operations specialist at Meta who builds automation tools and data infrastructure for project managers overseeing remote teams. She creates end-to-end analytics systems—from SQL pipelines to dashboards—that turn productivity data into actionable insights.With a Master\'s in Statistics, she specializes in automating manual processes and identifying operational bottlenecks. Her work includes automated reporting systems, self-service analytics tools, and scalable workflows for distributed teams.Outside work, Kathy builds AI automation systems using tools like LangChain and Ollama, creating intelligent workflows that handle complex multi-step processes autonomously. This experience helps her understand how AI can transform project management operations.She organizes a monthly AI book club in Los Angeles and leads the Los Angeles AI Network, connecting engineers, scientists, and learners in the AI community. Previously, she managed global remote teams as a democracy activist working on civic engagement initiatives.

Experience

1. Business Operations Analyst

   Meta

   Jul 2025 — Present

   Serve as technical liaison between developer team and project managers, translating system capabilities into analytics solutionsAct as technical point of contact for 230+ contractors, troubleshooting system issues and coordinating solutions across teamsBuilt custom dashboards enabling project managers to identify contractor performance issuesDeliver weekly operational reports flagging quality issues and recommending corrective actionsRedesigning end-to-end contractor lifecycle management system from offer acceptance through offboardingStandardized contractor onboarding process, created training materials, and proposed chatbot automation for scalabilityFacilitate communication between engineering teams and operational stakeholders, translating technical requirements into workflowsProvided technical project support for vendor data quality assessment across 10+ media formats, enabling cost renegotiation for research teamServed as subject matter expert on training data QA workflows, advising project manager on sampling methodology and process designCoordinated with data engineers to configure QA queues in internal systems; wrote data pipelines in notebooks, managed media uploads via data platforms and databases, used SQL for metrics computationConducted knowledge transfer to incoming project manager through multi-session handoff

Education

• Santa Barbara City College

  Continued Education, Mathematics

  2020 — 2021

• East China Normal University

  Exchange Student, Chinese Language and Literature

  2014 — 2014

• St. Olaf College

  Bachelor of Arts (B.A.), Asian Studies/Civilization, China Studies Concentration

• Texas A&M University

  Master of Science - MS, Statistics

• Fudan University

  Exchange Student, Chinese Language and Political Philosophy

  2013 — 2013

Skills

• Microsoft Office
• Leadership
• Social Media
• Management
• Program Development
• Microsoft Word
• Proposal Writing
• Teamwork
• Diversity
• Nonprofits
• Community Outreach
• Fundraising
• Writing
• Teaching
• Time Management
• Higher Education
• Volunteer Management
• Project Management
• English
• Event Planning
• Graphic Design
• Politics
• Web Design
• Public Relations
• Powerpoint
• Microsoft Excel
• Diversity
• Public Speaking
• Customer Service
• Microsoft Powerpoint
• Cultural Diversity
• Research
• Communication
• Photoshop
• Critical Thinking
• Editing