Kathy Schubert
Assistant Vice President - National Distribution Operations
- Role
- Assistant Vice President - Customer Advocacy at AT&T
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Kathy Schubert
30 years experience in the Telecom and Entertainment industry. 20+ years experience in contact center management. Areas of expertise: Digital Engagement, Chat and Social Media Strategy and Operations, Customer Operations, Project Management, Technology Design and Adoption, Self Service capabilities and experience.Specialties: Six Sigma Greenbelt
Experience
Assistant Vice President - Customer Advocacy
Jun 2020 — Present
Leads organization of program management professionals responsible for equipping customer facing employees with the technology and process insights required to resolve customer issues and meet their product needs. Responsible for both day to day sustainment and short/long term strategic execution and transformation.
Education
CCU
Bachelor's degree, Business Administration and Management, General
Skills
- Customer Service
- Customer Satisfaction
- Operations Management
- Team Leadership
- Strategic Planning
- Product Management
- Process Improvement
- Strategy
- Call Center
- Program Management
- Wireless Technologies
- Human Resources
- Business Analysis
- Change Management
- Vendor Management
- Cross-Functional Team Leadership
- Team Building
- Management
- Telecommunications
- Coaching
- Mobile Devices
- Leadership
- Call Centers
- Contact Centers
- Six Sigma
- Business Process Improvement
- Project Management
- Budgets
- Wireless
- Outsourcing
- Competitive Analysis
- Customer Experience
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