Kathy Mortensen
VP of Client Services at SoniqCX | Champion for Scalable, Human-Centered CX | Let’s Talk Customer Growth
- Role
- Vice President of Client Services at SONIQCX
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Kathy Mortensen
With over a decade of leadership in operations and customer service, I specialize in…
Experience
Vice President of Client Services
Aug 2025 — Present
As Vice President of Client Services at SoniqCX, I lead strategic partnerships and oversee the delivery of world-class customer experiences across multiple industries and verticals. My focus is on turning support operations into revenue-driving functions by aligning teams, systems, and processes around what actually moves the needle for our clients.Key responsibilities:Own and grow executive-level client relationships, acting as a strategic partner and trusted advisorLead a high-performing team of account managers and service leads, focused on quality, responsiveness, and resultsBuild and scale service delivery models across complex client environments.Collaborate cross-functionally with Sales, WFM, Training, QA, and Product to ensure consistent performanceTranslate customer goals into frontline execution, backed by data and powered by accountabilityDrive continuous improvement through operational insights, client feedback, and process optimizationAt SoniqCX, we don’t treat support as a cost center.We treat it as a competitive advantage—and I’m here to make sure our clients feel that difference every day.
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