Kathy Hickey Marchetti

About Kathy Hickey Marchetti

Highly skilled Credit Card Implementation Specialist and Product Manager, Software Development Life Cycle manager, QIR, Certified Payments Professional.Strong information technology professional with a BS Computer Programming as well as a concentration focused in Business Management, Accounting and Business Processes.Adept in retail customer business practices, Epicor software platforms, and product design with project coordination. Job experience has afforded me a well-rounded skill set, including first-rate analytical abilities and good market sense, I excel at:· Project Management for new products & services· PCI-PADSS & Card Brand Requirements· Excellence in Cross team communication and network· Multitasking between a variety of projects & people· Technical Writing· Gap Analysis especially between Business Process, Product Development, Support, Payment Operations and training· Epicor Eagle User (since 1980)In addition to my experience and personal qualities, I have a solid educational foundation and passion for business software that solves my customers’ problems.

Experience

1. Sr Credit Card Processing Project & Program Manager

   Epicor

   Nov 2018 — Present · San Francisco, CA, US

   Manage Payment Processing Programs o Manage existing programs and launch new programs to drive growth and advance services o Work with Sales to determine product gaps and/or needs; analyze solutions and make recommendationso Track Product/program success metrics and make recommendations as appropriateParticipate and contribute to EPX strategic planning, including new products and marketsParticipate and collaborate with sponsorship audits and risk assessment audits with bank partnersParticipate in the management of Association Release activities including staying abreast of changes to Association Regulations and Pricing, while understanding how the changes relate to customers, processing, and ensure changes are planned, communicated, and executed in a timely fashion Manage the Qualified Integrator-Reseller (QIR) and EPX Payment Card Industry (PCI) merchant programs ensuring PCI regulation changes are implemented and up to dateSupport Sales with Complex Deals, highlighting competitive differentiatorsEngage and contribute to the management of the P&L, merchant pricing, monthly reporting, etc.

Education

• California State University, Chico

  BS, Computer Programming, Accounting, Foreign Language

  1980 — 1984

• University of Nevada, Reno

  Italian

  1986 — 1988

• Sierra College

  Associate's degree, Business Management

  1986 — 1988

• Heald College

  Associate's degree, Accounting and Computer Science

  1984 — 1986

Skills

• Inventory Management
• Inventory Control
• Classroom Instruction
• Technical Writing
• Software Installation
• Integration
• Salesforce.com
• Software Implementation
• Classroom
• Product Management
• Business Process
• Technical Support
• Technical Documentation
• Business Analysis
• Retail
• Customer Relations
• Curriculum Development
• Project Management
• Hands-on Training
• Team Building
• Software Training
• Process Improvement
• E-Learning
• Visio
• Pos
• Enterprise Software
• Microsoft Office
• Sales
• Software Project Management
• Crm
• Saas
• Microsoft Dynamics
• Business Intelligence
• Team Leadership
• Erp
• Solution Selling
• Software Documentation
• Sdlc
• Instructional Design
• Documentation