Kathy Hyland

About Kathy Hyland

Enterprise Customer Success Manager - Provides pre-sales support for major accounts, assists Regional Manager with major accounts contracts (billing and enterprise configuration), oversees rollouts, and corporate training. Works with Corporate point of contacts to drive adoption and ultimately driving expansion within the accounts and is responsible for securing renewal contracts.Key Account Support - Provides Pre-Sales Support, oversees rollouts, and provides support to corporate contacts. Provides system training for our internal Regional Managers and Key Accounts.Works with Key Accounts to determine development needsProvides reports for Key Accounts Problem solvingProficient with Microsoft Office Suite

Experience

1. Enterprise Customer Success Manager

   Appspace

   Nov 2019 — Present · Wallingford, CT, US

Education

• Connecticut School of Electronics

  Associate's degree, Electronics

  1982 — 1984

Skills

• Software Documentation
• Sales
• Troubleshooting and Maintenance
• Selling
• Training for Key Accounts
• Management
• Team Building
• Training
• New Business Development
• Business Development
• Lead Generation
• Administrative Support
• Sales Operations
• Customer Retention
• Customer Service
• Content Development
• Analysis
• Strategic Partnerships
• Leadership
• Strategy
• Networking
• Business-to-Business (B2b)
• B2b
• Client Relations
• Account Management
• Solution Selling
• Operations Management
• Key Account Management
• Administrative Assistants
• Sales Process
• Training for Regional Managers
• Sales Management
• Salesforce.com
• Sales Presentations