Kathy Hallstein
Retired - HCM Customer Success Partner at SAP SuccessFactors
- Role
- Customer Success Manager at Sap Successfactors
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
Mar 2014 — Present · San Francisco, CA, US
The CSM role is a client-facing resource for enterprise-level accounts delivering support account management. This encompasses ongoing support/guidance, business strategy and transformation advice, and overall account portfolio management and oversight. As a customer advocate, the CSM is the client\'s primary point of contact, responsible for orchestrating all support activity within SuccessFactors to deliver a superior client experience. Focus on ongoing relationship-building and proactive account management activities, promoting overall customer satisfaction, product adoption and renewals is first and foremost.
Skills
- Windows 7
- Employee Relations
- Intel
- Semiconductor Industry
- Business Process Improvement
- I-9 Compliance
- Process Improvement
- Successfactors
- Program Management
- Training
- Sharepoint
- Strategy
- Semiconductors
- Applicant Tracking Systems
- Leadership
- Talent Management
- Human Resources
- Xml Pad
- Cross-Functional Team Leadership
- HR Reports
- Exit Interviews
- Onboarding
- Manufacturing
- Xml Coding
- New Hire Orientations
- Project Management
- Management
- Product Management
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