Kathy England

Service Desk Operations Manager @Experian

Nottingham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2024 — Present

Service Desk Operations Manager @Experian

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Nottingham, GB

EDUCATION

1991 — 1992

South Notts College

Mature Student course on Word processing and business english, Business Administration and Management, General

1977 — 1980

Kent School

Currently doing an APM apprenticeship in Project Management

SKILLS

Stakeholder ManagementTeam LeadershipPerformance ManagementCrmStrategic PlanningMotivated Self-StarterCustomer ExperienceCoachingContact CentersPeople SkillsBudgetsCall CenterCall CentersBusiness Process ImprovementTeam ManagementProcess ImprovementCustomer Relationship Management (Crm)SalesChange ManagementStrategyProject PlanningManagementCustomer ServiceTraining

ABOUT KATHY ENGLAND

Designing simple Service Support Models to complex Service Design Packages for new Products and enhancing existing Products/Services ITIL methodology approachI have a proven ability to successfully deliver products, regulatory changes and IT Projects in a results driven pressured environment to a complex matrix companyAccountable for project governance, risk and stakeholder management for an ever expanding diverse support function for clients and customers. Forward thinking, problem solving mentalityImpeccable organisational and time management skills I am passionate about people so Chair/manage the People Forum for Experian UK & I - This We are the eyes, ears and voice of the people and support HR/senior leadership/shareholders to make informed decisions. I have recently worked with HR to create a menopause policy which was launched in March 2020. It doesn\'t end here! A loose women style panel is being created and aired within Experian. All credit to Experian for embracing diversity in the work place!

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Kathy England — Service Desk Operations Manager at Experian in Nottingham, GB | Unifers