Kathy Diaz

Technical Success Specialist - Geologist @Krux Analytics Inc.

Calgary, AB, CA

Provided client on-site and virtual software implementation (English and Spanish) of Krux Analytics software suites to new clients in the Mining and Minerals sector• Involved with client management and development• Provided technical support to clients (English and Spanish) to ensure quick resolution. • Involved in one-on-one meetings with clients to understand issues and record them accurately• Created service tickets in CRM software and conducted SQL queries• Troubleshooted, recreated and tested software bugs for technical team • Logged issue and story cards in Jira for development team to explain client problem • Created analytical dashboards using Microsoft Power BI for data analysis and visualization• Created technical help files and workflows for internal and external users• Collaborated in the further design of the software based on customer\'s interactions• Evaluated efficiency of corporate website and provided feedback based on industry demands• Presented technical lunch and learns to Krux employees